Terms & Conditions
Booking Terms & Conditions
At Enhance Skin Cosmetic Clinic, we prioritise the safety and well-being of our clients. By booking an appointment, you agree to follow our guidelines to ensure the best possible experience and help to keep our beautiful small business flourishing.
Deposits:
A deposit is required to secure your booking. The value is indicated when you book online which will be payable to secure the booking and is redeemable on the cost of the appointment. Deposits are NON-refundable and NON-transferable after 48hrs.
Any of the below will automatically forfeit the deposit if booked for a nurse-service:
Arrive unwell
Have had an immunisation/vaccination or have taken antibiotics within 2 weeks
Have an active cold sore
Clients whom are 5 minutes late to their appointment may have their appointment modified or cancelled at the discretion of the team
If you arrive with children under the age of 16 years
Are pregnant, breastfeeding, or trying to conceive
Any of the below will automatically forfeit the deposit if booked for a skin-service:
Arrive unwell
Have an active cold sore
Clients whom are 5 minutes late to their appointment may have their appointment modified or cancelled at the discretion of the team
If you arrive with children under the age of 16 years
Cancellations:
We send a reminder sms for confirmation at 72 hours prior to appointment- We require 48 hours' notice for any cancellations. You can reschedule via your booking email at your convenience. Failure to provide this notice or meet the above conditions may result in the forfeiture of your deposit.
Thank you for your understanding and cooperation. We look forward to welcoming you to Enhance Skin Cosmetic Clinic.
Membership Terms & Conditions
A minimum of 48 hours' notice is required to reschedule or cancel appointments; failure to do so will result in forfeiture of the treatment for that month.
In such cases, we suggest sending a substitute (if you cannot make a treatment, you will be allowed to offer this to a family or friend to avoid forfeiture.
Transferral of treatment to a nominated recipient in the event that you cannot attend your booking are at management discretion. Such transfer requires a minimum of 48 hours notice and will incur an administration fee of $25.
Monthly treatments must be utilised every calendar month, except:
Written requests for holiday suspensions must be submitted via email to info@enhanceskinclinic.com.au one month in advance for approval
Once approved, rescheduling is permitted into the following month for added flexibility.
Membership fees are non-refundable.
Pre-paid memberships (payment made up front) are valid for the duration of the membership (6 months/ 24 weeks).
Monthly direct debit memberships are for the duration of 6 months only.
To ensure availability, we recommend scheduling appointments for the 6 month period in advance.
We cannot guarantee specific day, time, or therapist availability.
Monthly direct debit memberships are subject to price adjustments at management's discretion.
Pre-paid memberships (payments made up front) will not be affected by price increases during the membership period.
Member discounts are not applicable with other promotions, this includes further discounts on packages for skin treatments following end of membership.
Members can upgrade to a higher membership tier at any time for a $25 admin fee.
Management reserves the right to cancel memberships and issue refunds at their discretion.
Management may modify or terminate these terms and conditions or memberships at any time.
Memberships may be refused or terminated if members fail to comply with terms and conditions, or with clinic policy.
If you wish to cancel your subscription, you must provide 14 days written notice via email to info@enhanceskinclinic.com.au. Upon cancellation, you will be required to pay 30% of the remaining subscription cost. Failure to comply could result in legal action.
If you miss a weekly direct debit payment (ie due to insufficient funds in nominated account) or are unable to pay a week, an additional $5 late fee will be applied for administration.
Refer a friend
Terms & Condition’s
To qualify for the Refer a Friend program, the referrer must be an existing client at Enhance and have previously received treatment
The referrer must complete a “Refer a friend” card available in clinic, and provide this to the referee. This must include the Referrer's full name that is on clinic files for validation
The referee must then present the "Refer a Friend" card at checkout during their first transaction
To qualify for the Refer a Friend program, the Referee must make a minimum transaction of $200 in their first purchase.
The Referrer will receive a $50 credit on their client file, provided that the new client/referee's first transaction is $200 or more.
The $50 credit is valid for 3 months from date of issue
Referrers can accumulate multiple $50 referral credits on file for use, however only one $50 referral credit can be redeemed per transaction.
The Refer a Friend program is not applicable to historical referrals.
Credits are non-transferable and cannot be exchanged for cash.
The Referee must be a new customer and not have made any prior transactions with the business.
Enhance Skin Cosmetic Clinic reserves the right to verify the eligibility of Referees and Referrers.
Any attempt to abuse or manipulate the Refer a Friend program may result in disqualification and forfeiture of credits.
As part of the refer a Friend program, we also offer the Referee a complimentary LED Session in our LED glow lounge - provided the client is not clinically contraindicated to this.
To qualify for the LED glow lounge, the same conditions must be met as per clauses 1-13.
The complimentary LED Session must also be used within 3 months of the client’s first appointment.
If the Referee wishes to claim to complementary LED, they are responsible for scheduling and redeeming the complimentary LED Session.
The complimentary LED Session has no cash value and cannot be exchanged for other services or products.
The Refer a Friend program is subject to change or termination at the discretion of the business.By participating in the Refer a Friend program, both Referees and Referrers agree to adhere to these terms and conditions.